24/7 Support Knowledge Base: How Sweet It Is!
We heard this recently and couldn’t agree more: “If Billhighway was a candy, it would be a mix between a Lifesaver and a Payday.”
This tasty analogy is especially fitting when it comes to Billhighway customer support.
For nonprofits – or any organization, for that matter – the challenge with business software is making the solution work for all users to address their specific needs.
Nonprofits turn to Billhighway because it easily configures to meet unique requirements. Organizations benefit from the highest level of customer care through multi-tiered support, online help, learning centers and a US-based expert Client Care team available via phone, online chat or email.
Billhighway Client Care Experts are well-versed in nonprofit financial management. Nonprofits enjoy a 95 percent service level and superior support response times.
A 24/7 Knowledge Base is now an important means for nonprofits to access one-stop support anywhere, anytime.
The Knowledge Base is available within the Billhighway service via the “Help” link in the top right corner and offers:
- Timely articles about new features, functions.
- A searchable answer library to locate specific answers to common questions.
- A browse function to view the contents of support topics.
- The ability to submit, view support tickets.
To ensure the Knowledge Base meets expectations for support, Client Care experts continually assess and upgrade content and functionality.
Nonprofits are wise to make an investment in improving the financial management process.
Now these organizations can achieve a return on that investment from ongoing customer support, access to subject matter expertise, and one-stop support via the Knowledge Base. Visit today!