Billhighway’s Client Care team is an integral part of why customer loyalty is over 96%. Our team is available by phone or email with guaranteed fast response times. We are multi-tiered: Not only do we provide support to local administrators and members, but also to staff at the National or headquarters level. We believe in setting up our clients for success and being there every step of the way!
The Client Care team has received the Stevie Award in the Innovation for Customer Service Category for three years running (Gold 2016, Silver 2014, Bronze 2013)! Much more than a numbers-driven team, Client Care focuses on customer happiness with each and every contact.
Our knowledge base is a one-stop-shop providing officers with access to online resources and tools 24/7. This includes training videos and articles as well as other helpful information about the system.
Once implemented onto Billhighway, our training specialists work to understand your organization’s needs and determine where we can offer support along the way. We focus on providing training to your administrators to ensure a smooth transition and ensure they are comfortable with and can easily navigate the system.
“Billhighway’s Client Care team is phenomenal. I can always count on them for quick, top-notch service and sincere answers. Is there a problem they can’t solve? Thank you for all the help over the years – you are all awesome!”Alex G., Former Officer
“Billhighway’s customer service offers personal support over the phone for individuals, as well as online on-demand training for chapter officers to teach them how to use the system. Billhighway staff members are also willing to work with our organization to define the best training support methods.”Holly Morris, Director of Operations
“Billhighway has developed a new LMS training tool which allows our chapter administrators and advisors to learn the Billhighway system at their convenience and at their own pace. This new training program has been well received by our chapters.”Kayla Coleman, Chapter Finance Manager
“In our almost decade-long experience, Billhighway has demonstrated an ongoing commitment to providing a quality product with outstanding customer service. The Client Care team always strives to ensure we receive timely, courteous responses with clear, concise solutions to any questions we present.”Dana Cox, Former Director of Collegiate Finance
Want to learn more about our award-winning client support teams? Contact us to discover how your organization can benefit from fast, multi-tiered support.