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Your Member Experience: Have You Called Your Association Lately?

Has your association ever hired a “secret shopper” to evaluate your customer service? Do you know what membership prospects experience when looking for information on your website or calling your association?

September 8 @ 12:00 pm - 1:00 pm
Knowledge Bank > Events > Your Member Experience: Have You Called Your Association Lately?
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Event Notes

During a market research project, we learned much more than we anticipated about the membership prospect experience. The results were often so surprising (and disappointing) that we wanted to share them with the association community.

Details

Date:
September 8
Time:
12:00 pm - 1:00 pm
Event Category:

Organizer

Billhighway
Phone:
248.273.0074
Email:
marketing@billhighway.com
Website:
www.billhighway.co