BillhighwayCARE Levels
BillhighwayCARE™ delivers world-class customer service and support. Our clients benefit from a one-on-one working relationship with a Client Relations Specialist* during implementation and beyond. Technical support is just a phone call, email or mouse click away! Our Client Care team answers the phone Monday through Friday from 9:00 am – 7:00 pm ET. You may also send us an email, access our online knowledge base or watch our video tutorials for help 24/7. The integrity of our Client Relations and Client Care team speaks for itself… Billhighway has achieved over 96% customer loyalty! Our customer service levels (or Care levels as we like to call them) come in three different available options to give you the level of support you feel is just right for your organization.
Billhighway Enterprise CARE Levels
| Service | CARE Basic | CARE Plus | CARE Premium |
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| Training | N/A | - Access to online knowledge base 24/7
- Billhighway Welcome Kit
- Billhighway Drive Thru Training
| - Access to online knowledge base 24/7
- Billhighway Welcome Kit
- Billhighway Drive Thru Training
- Additional Drive Thru provided for new administrator(s)
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| Support | N/A | - Access to Billhighway Client Support Team for bi-monthly Billhighway calls
- Prioritized Administrator Support
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| Implementations | N/A | - Enterprise account configurations & decision sessions with Billhighway Implementation Team
| - Enterprise account configuration & decision sessions with Billhighway Implementation Team
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| Communications | N/A | - Access to communications toolkit
- Billhighway Operational Report Card
| - Client Relations works with client to provide communication best practices
- Billhighway Operational Report Card-Onsite visit to review recommendations, best practices and devise future communication plans
- Onsite presentation of annual reports, executive consultations, additional training and convention support available (ranging from 2-4 visits per year)
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Billhighway Connect CARE Levels
| Service | CARE Basic | CARE Plus | CARE Premium |
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| Training | - Access to online knowledge base 24/7
- Billhighway Welcome Kit
| - Access to online knowledge base 24/7
- Billhighway Welcome Kit
- Billhighway Drive Thru Training
| |
|---|
| Support | - Prioritized Administrator Support
| - Prioritized Administrator Support
- Work with Billhighway Support Team for recurring Billhighway calls
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| Implementations | - Standard configuration from Billhighway Implementation team
| - Multiple configuration options available. Implementation team works with client to determine which configuration option best addresses client’s needs.
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| Communications | N/A | | |
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*Our Basic Care level does not include a named Client Relations team member.
