24/7 Customer Support
We believe in setting our clients up for success and being there every step of the way. From the first conversation through implementation and beyond, we’re focused on providing the assistance you need, when you need it.
Billhighway’s Client Care team is an integral part of why customer loyalty is over 96%. Much more than a numbers-driven team, Client Care focuses on customer happiness with each and every contact. The team ensures that clients are not only satisfied, but that their expectations are exceeded and problems are solved.
Listen to Client Care team leader, Kim Ng, as she talks about Billhighway’s world-class, multi-tiered support system.
The operating philosophy of Billhighway’s Client Care Team is based on the deep-rooted premise that no customer interaction is ever over until the problem is fully solved.
Expert U.S.-Based Client Care team, available by phone or email with guaranteed fast response times
Awarded with a Silver Stevie® Award in the Innovation for Customer Service Category two years in a row
24/7 access to online resources and tools to support officers and members with back-office knowledge
Configured & Tailored For You
Just like with the rest of our products, our team uses a time-tested approach to understand your organization’s needs to determine where we can help and provide support along the way to make the transition as simple and smooth as possible.
Before any changes take place, we’ll develop a plan that aligns with your organization’s requirements.
Once implemented, our Client Care team provides training to your administrators to ensure they are comfortable with and can easily navigate the system.
Not only are we hands on, but when your organization partners with Billhighway, you are backed by our BillhighwaySAFE protection.
What would you like your members to be saying about your customer service team? Download our Customer Service Hot Topic to start learning helpful tips.