Gleaners Community Food Bank of Southeastern Michigan (Gleaners), headquartered in Detroit, Michigan, provides 41 million pounds of donated and purchased food annually to people in need. “We have ambitious plans to increase the amount of low cost or free food from our supply chain to better tackle hunger,” said Gerry Brisson, President with Gleaners.
Gleaners faced three primary challenges in the areas of finance and fundraising operations:
- Limited systems integration
- Lots of duplicate records
- Not enough donor interaction
They needed a partner that could manage 90,000 transactions per year, and provide services beyond the lockbox. They set out to interview six providers, including Billhighway, to help tackle these challenges.