Show Some TLC to Your Chapter KPIs


Presenter: Kyle Bazzy, Director of Growth, Billhighway

Knowledge bank > Webinar > Show Some TLC to Your Chapter KPIs

What Is Discussed In This Webinar?

What are you measuring? What is a Key Performance Indicator (KPI)? How can dashboards help track KPIs? In this webinar, we’ll dive deep into leading and lagging KPIs and their importance in developing effective dashboards to monitor chapter performance. View Slides >>

Show Some TLC to Your Chapter KPIs


Learning Outcomes

  • Understand how to track chapter KPIs
  • Identify appropriate leading and lagging KPIs for monitoring chapter performance
  • Prepare dashboards to track and share chapter KPIs (performance)


What is a Key Performance Indicator (KPI)?

  • KPIs measure your progress towards a goal
  • KPIs help you keep your strategy on track


Leading vs. Lagging KPIs


Leading KPIs

  • Measure your day-to-day progress towards that goal
  • Measure proactive steps you take to trigger future success
  • Predict success

Lagging KPIs

  • Measure your success in achieving a long-term goal
  • Measure the outcome of past actions
  • Measure success


How Dashboards Help Track KPIs

A dashboard’s standard display is easy to share, interpret, make a habit to consult, action upon and modify. Watch the webinar for dashboard examples and a live demo!

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