billhighway customer service, client support, implementation support



24/7 Customer SupportBH_Care_color_smaller

We believe in setting our clients up for success and being there every step of the way. From the first conversation through implementation and beyond, we’re focused on providing the assistance you need, when you need it.

BillhighwayCARE™ Benefits

  • 24/7 online Knowledge Base
  • Expert U.S.-based Client Care team available by phone
    or email (did we mention they’re award-winning?)
  • Fast response times
  • Multi-tiered support

billhighway support, customer service, help

Configured & Tailored For You

Just like with the rest of our products, our team uses a time-tested approach to understand your organization’s needs to determine where we can help and provide support along the way to make the transition as simple and smooth as possible.

  • Planning
    Before any changes take place, we’ll develop a plan that aligns with your organization’s requirements.
  • Training
    Once implemented, our Client Care team provides training to your administrators to ensure they are comfortable with and can easily navigate the system.
  • Security
    Not only are we hands on, but when your organization partners will Billhighway, you are backed by our BillhighwaySAFE™ protection.

Listen to Client Care Team Leader, Kim Ng, as she talks about Billhighway’s world-class, multi-tiered support system.

Customer Commitment 365

customer service, billhighway support