Billhighway’s Gone Global with Second Stevie Award
With a Client Care Team like this, it’s no wonder we were awarded our second Stevie Award!
The operating philosophy of our award-winning Client Care Team is based on the deep-rooted premise that no customer interaction is ever over until the problem is fully solved. This is paramount to us being awarded the Silver Stevie® Award for Innovation in Customer Service – Financial Services Industries category in the ninth annual Stevie Awards for Sales & Customer Service, which marks our second win since 2013.
Like most companies, we provide a technology solution for our client’s back office, but our unique BillhighwayCARE program ensures we are grounded in the human element as well. This program is the perfect balance of financial automation technology and the human touch, ensuring over 96% customer loyalty.
“Winning in a technology category where we were the only people-centric solution, speaks volumes about our customer service philosophy,” shares Graham McFarland, Client Care Associate.
Not only do we provide financial automation software that improves our clients’ everyday business operations but, as needed, we are also about people helping other people in real time. To me, that 1-2 punch is where the real value and reward exists.
Billhighway, headquartered in Troy, Michigan, develops cloud-based automation software that makes financial management simpler for multi-entity organizations. Since 1999, we’ve helped our clients free up internal resources and focus more time on their missions by increasing revenue, cash flow, and the bottom line.
Through a robust, rules-based engine that integrates payment processing, banking, and accounting with existing systems, Billhighway provides a transparent, holistic view of your organization’s finances so you can work smarter, not harder. Billhighway is recognized for award-winning customer service and industry-leading data security.
About The Stevie Awards
The Stevie Awards are a set of hundreds of business awards given annually by the American Business Awards organization. They were created in 2002 to recognize accomplishments and contributions of companies and business people worldwide.