Happy 15th Billhighway! Words From Our Founder on Why Culture Matters
What a mix of thoughts and emotions as I reflect on the last 15 years. Whether you’re 21 or 36, life continuously changes, let alone while starting and growing a business. The journey for me has been one of the best experiences life can offer.
Over the last 15 years there are moments that feel like yesterday and others that feel like ancient history. At the end of the day, I am most proud of creating a company that can live on for years to come with or without me at the helm. That was a major goal from the beginning. For me it all comes down to PEOPLE and CULTURE – seemingly a simple concept, but difficult to execute.
Our team has unbelievable people that take care of and manage what’s important every day. What became clear over the years was how important it is to ensure our culture and values were a priority as we grew. When I think about the time it took to figure this out, I am surprised, since to us culture was simply asking the question “who are we?” Everyone should be able to answer that question. The hard part is being honest with yourself. For us, we truly love making customers happy and helping people. Many companies say this, but are they willing to do what it takes to bring these types of values to life each and every day? We are! We also “Play Fearless”. To be on our team you have to want to push the boundaries and be okay with failure.
As I have stepped back from the day to day, it has been powerful to watch Billhighway live and breathe on its own. I have complete confidence knowing that Billhighway will keep growing and taking care of itself. As an entrepreneur that’s the ultimate place to get a business too. This is how a parent must feel when their child graduates, moves out of the house or gets that first real job. You just know everything will be okay. You still worry, think about it, provide advice, but in the end the culture we’ve put in place provides the right criteria for the business to be successful.
So the last thought I will leave you with is a quote (big surprise, right?). Ralph Waldo Emerson said,
What lies behind you and what lies in front of you, pales in comparison to what lies inside of you.
Believe in yourself always, I do.
Chairman and Founder