Guest Post: Carol Blattau, Mariner Management
In our April salute to National Volunteer Week, we talked about using this time to reassess your volunteer training by considering flipping your training programs from a global “here’s what you need” to one that begins with the learner, i.e., what the volunteer needs. To explore more on this, Peggy Hoffman, president of Mariner Management, and Kristine Metter, MS, CAE, president of Crystal Lake Partners, gathered a workgroup of association professionals to look at how we can use a learning journey map concept (based on the customer journey map concept) as a way to better align training with volunteer motivations and aspirations.
In our June 30th webinar with Billhighway, Let’s Reboot Volunteer Training, Peggy and Kristine officially introduced the concept. This new approach would allow us to shift from a transactional (how things are done) to a more developmental approach (leadership cultivation) leading to more success in retaining volunteers and developing future leaders
Listen to the full webinar for more details and examples on how this can work. Be sure to check out a quick snapshot below of what was discussed as well as several resources to help you get started.