Using Member Satisfaction as a Value Metric

Finance Executives International measures the value of its chapters with members voluntarily paying chapter dues and an annual member satisfaction survey.
Using Member Satisfaction as a Value Metric

Finance Executives International (FEI) measures the value of its chapters in a couple of ways. The first metric is the number of members who voluntarily opt to pay dues to the chapter assigned to them by FEI, which typically ranges from the mid- 80s to mid-90s percentile.

The second and more important indicator is based on the results of FEI’s annual member satisfaction survey.

 

FEI’s Annual Member Satisfaction Survey

86% of FEI’s survey respondents said chapter/local peer networking is their primary reason for belonging to FEI.

Chapter/local peer networking was also their highest priority—77% rated it a 9 or 10 on a 10-point scale, whereas the next closest priority rating was 45%. FEI believes healthy, vibrant chapters are critical to their success.

 

Go Deeper on Member Satisfaction
Chapter Benchmarking Report: What the Data, Success Stories & Opinions Tell Us

Download The Report

Mariner Management, in collaboration with Billhighway, launched this second edition of the Chapter Benchmarking Report. The report was designed to gather industry data that helps associations benchmark their chapter programs against others. We also wanted to fuel the dialogue on what makes an effective chapter—and an effective chapter/association relationship.

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