Frequently Asked Questions


Have questions about Billhighway?

Here are some commonly asked questions and answers to help you.

Signing In

Making Payments

  • How can I make a payment without the username or password?
    You can easily make a payment my using Billhighway’s Pay Now feature. You will need the account number and email address to make a payment. Simply select the amount you wish to pay and your payment method.
  • How do I find my account number?
    Your account number is located on the top right corner of your Billhighway statement. Your account number will also appear on your account summary when you log in to your account.
  • What are my payment options?
    Online Payments
    Pay Now
    Automatic Withdrawl
    E-check or credit card payments accepted for all online payments
  • Other Payments
    Pay-by-Phone (e-check or credit card)
    Pay-by-Mail (check or money order only)
  • What is an e-check and how does it work?
    It is an electronic check. You will need your bank account number, routing number and payment amount to pay using the Billhighway e-check option.
  • Can I pay multiple charges with a single payment?
    Yes. Whether you log in to make a payment, or use our Pay Now feature, you can select which charges you would like to apply payment to. This feature is available for both credit card and e-check payments.

Account Activation