frequently asked questions
What is Billhighway?
Billhighway is a financial software provider that processes the payments for member-based groups such as fraternities, sororities, unions, and associations.
Why do I see this charge on my bank statement or credit card?
If you are a member of an organization that uses Billhighway, charges are for membership dues and fees.
How do I activate my account?
You can activate your Billhighway account by going to Billhighway.co and clicking on the Login button in the upper right hand corner. On the bottom of the screen you will click on “Are you new to Billhighway? Click here to activate your account.” You will then enter your email address that is on file and click on “Send me a new activation code.” This will send you an email prompting you to create a username and password, which activates your account.
How can I reset by password?
You can reset your password by going to Billhighway.co and clicking on the Login button in the upper right hand corner. You will then select “Forgot your password? Click here to reset.” You will then enter in your email address on file, which will send you an activation code. Once you enter in the activation code, you will need to reset your password. When resetting your password, please make sure you do not use a password that has been used in the past within our system.
I received an email from Billhighway, what do I do now?
If you received an invoice from Billhighway, you will need to logon to your Billhighway account to pay off your balance. If you do not know how to login to your Billhighway account, you can contact the Billhighway Client Care team by emailing us at [email protected] or giving us a call at 866-245-5499. We are available to chat Monday-Friday 9:00-7:00 pm EST.
What is the difference between Pay Now and Log In?
There are two ways to view your Billhighway account. If you are logging in with the Pay Now feature, this only requires the email address on file and the account number. This allows you to easily access statements and make payments without needing passwords for the member’s account. If you are logging in on the main login page, this requires the username and password for the account. Logging in this way provides more details related to your account such as payment reports.
Who do I contact if I have a questions about my account?
If you have questions about your account, you can call the Billhighway Client Care team at 866-245-5499 or email us at [email protected]. We are available to talk on the phone Monday-Friday 9:00-7:00 pm EST. If you have a specific billing question on your account, you can find your chapter officer contact information at the bottom of your invoice or on the bottom of your screen if you are logged on to your account.
How do I find my account number?
You can find your account number at the top of an invoice that is sent to your email address. You can also find your account number by going to Billhighway.co and clicking on the Paynow feature in the upper right hand corner. Underneath the space to enter in the account number, you will click on “Forgot your account number?” You will then enter in your email address on file and your account number will be emailed to you.
Why does the page not load/ issues with browser?
Since Billhighway is constantly being updated, it is recommended that you use Google Chrome as your browser. If something is not displaying correctly on your screen, it is recommended that you clear your cache and cookies within your browser. This clears any browsing history and data that could be affecting our website from displaying correctly.
Why am I receiving a “Transaction Denied” error when trying to submit a payment?
A Transaction Denied Error is coming directly from the members credit or debit card company. This most likely means that they’re attempting to make a payment over their daily spend limit amount or that their card company is unaware of what Billhighway is so they’re blocking the transaction for security purposes. To get around this they can either (1) submit multiple smaller payments or (2) call their card company to have them lift any blocks they’re experiencing and then successfully submit the payment.