By mail at BluePay Processing, LLC dba Billhighway, 2275 Upper Middle Road E, Suite 200, Oakville, ON, L6H 0C3
To assist us in reviewing your complaint, please provide the following, where applicable:
Summary of your concerns,
Details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to our representative,
Copies of any supporting documentation (i.e. agreements, statements, correspondence)
We will acknowledge receipt of your concern within 5 business days, review the issue and will work with you to determine a resolution within 30 days.
If you believe that our conduct is contrary to the Code and feel your concerns regarding our products or services have not been adequately addressed, you may report the issue to your acquirer of record to file a Code of Conduct Complaint.