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Association Resources 

Our goal is to make your life a little easier. Here, you’ll find awesome resources created just for associations with components (chapters, sections, states, and affiliates). 

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The 2019 Chapter Benchmarking Report

The report was designed to gather industry data that helps associations benchmark their chapter programs against others. We also wanted to fuel the dialogue on what makes an effective chapter—and an effective chapter/association relationship.

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2019 Benchmarking Report
How Headquarters Supports It's Chapters: Staffing & Services
By Sarah Garrity
How Headquarters Supports It’s Chapters: Staffing & Services
Let's look at how Headquarters supports its chapters through staffing and services. We'll also dive into the 4 most common services provided to chapters.
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Empowering Chapters through Self-Assessments & Awards
By Charlotte Muylaert
Empowering Chapters through Self-Assessments & Awards
Take a look at how two associations empower their chapters through yearly self-assessments and tying incentives to chapter awards.
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Chapter Performance Metrics: Self-Assessments & Recognition Programs
By Mark Prevost
Chapter Performance Metrics: Self-Assessments & Recognition Programs
Only 29% use a formal assessment tool to track chapter performance. For associations who are tracking performance, what metrics are they seeing?
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Helping Chapters FulFill Leadership Requirements & Needs
By Sarah Garrity
Helping Chapters FulFill Leadership Requirements & Needs
Two associations share how they helped chapters meet requirements by providing training workshops, webinars, a handbook, and an online portal.
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Chapter Affiliation Requirements: Tracking Performance
By Mark Prevost
Chapter Affiliation Requirements: Tracking Performance
Almost all respondents set some affiliation requirements - only 3% don't. We saw an interesting shift in affiliation requirements from the 2016 report.
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Are Chapters Worth the Effort? Calculating Chapter ROI
By Charlotte Muylaert
Are Chapters Worth the Effort? Calculating Chapter ROI
Only 4% of survey participants use some type of method to calculate the return on their investment (ROI) in chapters. Start your ROI calculations.
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Using Member Satisfaction as a Value Metric
By Sarah Garrity
Using Member Satisfaction as a Value Metric
Finance Executives International measures the value of its chapters with members voluntarily paying chapter dues and an annual member satisfaction survey.
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Helping Chapters Manage Risks
By Sarah Garrity
Helping Chapters Manage Risks
To help chapters manage risks, the Association for Talent Development (ATD) developed CARE to understand risk management best practices and assessment.
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Accreditation Program: Helping Chapters Succeed in their Roles
By Mark Prevost
Accreditation Program: Helping Chapters Succeed in their Roles
We share an example of the increasing chapter autonomy in educational programs, offering chapter-developed programs that focus on local content.
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Are Chapters Worth the Effort? The Importance of Chapter Strategic Roles
By Charlotte Muylaert
Are Chapters Worth the Effort? The Importance of Chapter Strategic Roles
Do chapters add value? We look into the importance of chapter strategic roles and their effectiveness, along with common risks and concerns.
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The Case for Increasing Chapter-developed Programming
By Mark Prevost
The Case for Increasing Chapter-developed Programming
We share an example of the increasing chapter autonomy in educational programs, offering chapter-developed programs that focus on local content.
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Chapter Profile: Understanding Dues, Budgets & Taxes
By Charlotte Muylaert
Chapter Profile: Understanding Dues, Budgets & Taxes
Understanding the association respondents from the 2019 Chapter Benchmarking Report on the chapter profile: chapter dues, budgets, taxes, and more.
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Incentive Program: Putting the Decision in the Member’s Hands
By Sarah Garrity
Incentive Program: Putting the Decision in the Member’s Hands
If you want to incentivize chapters to increase membership, consider the approach taken by the Association for Talent Development, creating ChIP program.
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A Blended Approach: State Societies Choose New Membership Model
By Sarah Garrity
A Blended Approach: State Societies Choose New Membership Model
National Society of Professional Engineers share their story of how they came to a blended approach with their state societies for a membership model.
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Chapter Profile: Understanding Members, Boundaries & Structure
By Charlotte Muylaert
Chapter Profile: Understanding Members, Boundaries & Structure
Understanding the association respondents from the 2019 Chapter Benchmarking Report on the chapter profile: members, boundaries, structure, and more.
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2019 Benchmarking Report Mockup
By Mark Prevost
2019 Chapter Benchmarking Report: Executive Summary
In the Executive Summary, we share highlights from the 2019 Chapter Benchmarking Report. The report was designed to gather industry data that helps associations benchmark their chapter programs against others.
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Top Tips & Tricks From 2019 Membership Hacks
By Guest Author
Top Tips & Tricks From 2019 Membership Hacks
In the weekly Membership Hack column, they share small ways that associations save time, money, and resources while delivering value to members.
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6 Additional Strategies for Preventing a Chapter Crisis
By Sarah Garrity
6 Additional Strategies for Preventing a Chapter Crisis
We’re reviewing 11 crisis prevention strategies. In our last post, we covered 5 strategies. Now, we'll be covering 6 more.
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5 Strategies for Preventing Chapter Crises
By Sarah Garrity
5 Strategies for Preventing Chapter Crises
We’re sharing 5 strategies for preventing chapter crises in this post, and 6 additional strategies in our next post.
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Chapters in Crisis: Helping a Chapter Recover from a Natural Disaster
By Charlotte Muylaert
Chapters in Crisis: Helping a Chapter Recover from a Natural Disaster
Chapters that have been through a natural disaster need all the help they can get to deal with destroyed buildings, lost data, damaged server and more.
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Upcoming Events

Check out our calendar and register for an event today! Whether you’re looking to attend chapter workshops, industry conference sessions or webinars, you’ll find what you need to develop your skills and your organization here.

Guides & Templates

Searching for the next association guide, workbook, or template? Get access to a wealth of resources created exclusively for associations with chapters, sections, state, and affiliates.

Show All Accounting & Finance Chapter Technology Component Operations Membership
2019 Chapter Benchmarking Report
2019 Chapter Benchmarking Report

Mariner Management and Billhighway launched this second edition of the Chapter Benchmarking Report. The report was designed to gather industry data that helps associations benchmark their chapter programs against others.

2019 CEX Workbook
2019 CEX Workbook

The 2019 Association Component Exchange (CEX) workbook is your guide to experiencing the speakers, sessions, takeaways, and more from our 2019 conference.

Non-Dues Revenue
Non-Dues Revenue

GrowthZone assembled the top ten ways to increase your association’s non-dues revenue using technology you probably already have.

2018 CEX Workbook
2018 CEX Workbook

The 2018 Association Component Exchange (CEX) workbook is your guide to experiencing the speakers, sessions, takeaways, and more from our 2018 conference.

Chapter Banking
Chapter Banking

Discover the advantages of chapter banking in your association and see how this transformative technology can benefit your chapters.

Boost Association Membership
Boost Association Membership

To help, we’ve compiled a list of the top 50 ways your association can boost its membership, acquire new members, improve the sign-up process, and retain members.

Current State of Chapters
Current State of Chapters

The current state of chapters has been examined in order to best understand the underlying problems and needs of chapter-based associations.

Member Loyalty Study
Member Loyalty Study

What’s driving member retention? Where do different segments of members fall within the loyalty spectrum? How do members like to consume content?

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