Support Teams
Our award-winning U.S.-based client support teams provide fast, multi-tiered assistance for your organization's staff, officers, leaders, and members.
How We Support You
Customer Loyalty
Billhighway’s Client Care team is an integral part of why customer loyalty is over 96%. Our team is available by phone or email with guaranteed fast response times.
Fast, Multi-Tiered Support
Not only do we provide support to local administrators and members, but also to staff at the National or headquarters level.
Award-Winning Team
The Client Care team has received the Stevie Award in the Innovation for Customer Service Category for three years running (Gold 2016, Silver 2014, Bronze 2013)!
Online Knowledge Base
Our knowledge base is a one-stop-shop providing officers with access to online resources and tools 24/7.
Training Specialists
Once implemented onto Billhighway, our training specialists work to understand your organization’s needs and determine where we can offer support along the way.
Set Up For Success
We focus on providing training to your administrators to ensure both a smooth transition and that they are comfortable with and can easily navigate the system.
Gamma Phi Beta

“Billhighway’s Client Care team is phenomenal. I can always count on them for quick, top-notch service and sincere answers. Is there a problem they can’t solve? Thank you for all the help over the years – you are all awesome!”

Alpha Sigma Tau

“Billhighway’s customer service offers personal support over the phone for individuals, as well as online on-demand training for chapter officers to teach them how to use the system. Billhighway staff members are also willing to work with our organization to define the best training support methods.”

Kappa Delta

“Billhighway has developed a new LMS training tool which allows our chapter administrators and advisors to learn the Billhighway system at their convenience and at their own pace. This new training program has been well received by our chapters.”

Phi Mu

“In our almost decade-long experience, Billhighway has demonstrated an ongoing commitment to providing a quality product with outstanding customer service. The Client Care team always strives to ensure we receive timely, courteous responses with clear, concise solutions to any questions we present.”

Connect with us
Our award-winning U.S.-based client support teams provide fast, multi-tiered support for you.
Support
If you're a current Billhighway user and seeking immediate help, call 1-866-245-5499 or email [email protected]
Hours
We're open Monday-Friday 9:00AM – 5:00PM EST. We also provide 24/7 access to online resources to support your chapter officers and members.
Location
Billhighway is located at 363 West Big Beaver Rd., Suite 400 Troy, Michigan 48084. Note: Payments can not be processed at this location.