Memberplanet is an event management software company that Billhighway has partnered with to provide you with a robust event solution. You will use memberplanet to create event registrations. Registrations from memberplanet will be processed directly into your Billhighway account.

You should have received an email with instructions on how to activate your account. If you cannot find your email, click the link here to activate your account.  If you have already activated your account, click here to log back in.

If you are having issues activating your memberplanet account, please reach out to Billhighway Client Support. You can email the Client Support Team at [email protected] or call 866-245-5499 Monday – Friday from 9am – 7pm EST.

You can access the recorded live training on your Billhighway training homepage under Resources to review how to use memberplanet.

If you are having a free event, there is no fee to use memberplanet. If you are charging a fee for an event, the fee to use memberplanet can be found on your Billhighway training homepage under Resources > Pricing Overview.

You have the ability to pass along cost of the registration fee along to the user registering. You cannot pass the processing fee on, however. To have the person registering pay the fee, you will set that up in the event. Please refer to the Pricing Overview on your Billhighway training homepage for pricing details.

Yes. You can create a free event in memberplanet and there are no fees to do so.

The revenue COA that the income will be coded to depends on what is selected when a campaign is setup in Billhighway. Each campaign is tied directly to a revenue COA. The transaction fees are all coded to a specific expense COA which is outlined on your Chart of Account List. You can review all of your COA’s on your Resource Center under Resources. The document is called Chart of Account List.

You can email the event details and registration link that will be created, post it online, Chapter Webpage, or on social media.

You can customize part of the URL, it will be the end part of it that you can change. This will be done at the top of the event page.

Yes, you can ask specific questions during the registration process to be collected when someone is registering.

Credit card payments are the only form of payment accepted at this time for registration forms in memberplanet.   

When a user completes and submits their registration form, and it requires payment, you will see the funds appear in your group’s Billhighway account. The funds will initially appear in the In-Transit account until they have settled, which is about 2-3 business days. Then, the funds move automatically into your Operating Account or other designated cash account where they are available and you can use the funds via one of your spend management tools under Cash Out. 

Yes, to add a new user, follow these steps when logged into your memberplanet account:  

1. On the left navigation bar, click Admins 
2. Select the gear icon for the role you’d like to assign or edit 
3. Click Add This Role to Members from the dropdown menu 
4. Select the checkbox next to the member(s) you want to assign the role to 
5. Click Assign Role to Selected Members at the bottom right 
6. On the View Leaders page you will be redirected to, you will need to send the activation email to the admin(s) you have assigned. The admin(s) will need to access this email to claim and activate their administrative account. 
7. Click the Send Activation Email button for the admin(s) you wish to activate 
8. An onscreen notification will appear to confirm that the email has been sent. Close the notification to return to the View Leaders page.

Yes. By default, when your account was created and any others for your group, the roles and access were the same so they will be able to collaborate with you on your events. If you create a new user or edit the access of an existing user, this could change if they have access to edit any forms.