Association of Old Crows Relies on Billhighway to Manage Chapters Around the Globe

With nearly a third of their chapters outside the U.S., the Association of Old Crows (AOC) wanted to make chapter management easier for volunteer leaders all over the globe.

The Association

Association of Old Crows (AOC)

At AOC, chapters had been managing finances, membership, and operations on their own, each in their own way. Shelley Frost, Executive Director, said, “It was a huge mess because we weren’t involved.” Staff couldn’t see what chapters were doing because nothing was recorded in the old association management system (AMS).

The Goals

Simplify & Safeguard Chapter Banking

Give HQ visibility into chapter performance

Eliminate barriers to chapter leadership

Help chapters recruit members and deliver more membership value

Nurture member / customer leads and relationships

Help staff shift their focus to more strategic work

  • “Volunteer leaders don’t have degrees in finance. They need something basic. Instead of having separate accounts for banking, PayPal, Eventbrite, the website, and so on, now they have one tool to access data and manage chapter business. Reports are much easier too. It’s a chapter-in-a-box solution.”

    Glorianne O’Neilin
    Director of Membership Operations at AOC
  • “They can finally see that Bob Smith, who comes to all their meetings, is not a member, so he’s not paying anything to get chapter benefits.”

    Shelley Frost, IOM
    Executive Director at AOC
The Solution

Making Chapter Management Easier for Volunteers Globally

Eliminate Manual Processes

Calculating and distributing dues rebates took over one hundred hours for Association of Old Crows. Eliminating that manual process is a huge time savings for AOC’s staff.

Chapter Performance

Before, AOC had to rely on reports or phone calls to gauge chapter performance. Now, they can see how many events chapters are having, how well attended they are, and how many inactive members they have.

Chapter-in-a-box Solution

Instead of having separate accounts for banking, PayPal, Eventbrite, the website, and so on, now AOC have one tool to access data and manage chapter business. Reports are much easier too. It’s a chapter-in-a-box solution.

Download the AOC Case Study

Billhighway helps associations manage their components in the U.S. and around the world. Download the full AOC Case Study to learn how Billhighway can help you enhance component relations, operations, and performance.

About the author

Mark is known for his success in helping empower non-profit organizations across the U.S. and around the world to do more, multiply their impact, and grow. He regularly walks organizations through discovery processes that uncover internal obstacles, helping them identify and implement ways to more effectively run chapter-based organizations through process improvements and the use of innovative technologies. As a sought-after industry thought leader, he often speaks at leadership conferences, and regularly hosts educational roundtables and workshops in the non-profit sector. Mark has an unrelenting passion in helping solve problems for mission-based organizations so they can better focus on their mission and expand their impact across the nation and around the world.