Sharing Members: Optimizing the National & Chapters Intersection

From the member’s perspective, the line between “chapter” and National is blurred. Let’s look at how we can tap the opportunity this presents through a process designed to examine the member experience from their viewpoint.

We’ll be working to walk through how to start mapping out your members’ experiences to find the overlap – the opportunity – between National and local, we’ll get you thinking about your members and answering key questions.

  • Where does your National and chapter experiences begin and end?
  • Where do they meet in the middle?
  • And who is best positioned to own and optimize a specific experience?


View Slides >>


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About the author

Got Chapters? Billhighway gives component-based organizations the tools to automate and simplify operations while creating data visibility across your entire organization. This empowers you and your chapters to focus more on member value and grow your organization.