Chapter Performance & Benchmarking Report

Now what you’ve all been waiting for! We gathered the data for this report on chapter programs to serve as a resource for benchmarking, sharing innovations in chapter management, and starting conversations about the future of chapters.

This report incorporates data analysis from three surveys directed to CEOs, CRPs (or association staff overseeing chapter operations), and chapter leaders, along with findings from CEO roundtables and focus groups—all complemented by insights gained over several decades of managing and consulting with hundreds of associations.

Let’s explore what we gathered and learned.


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Billhighway is a Chapter Management Solution that provides chapter performance and engagement data to headquarters and technology tools to chapters. Let’s chat!

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About the author

Sarah has a soft-spot for component relations professionals (CRPs), creating amazing experiences, and having a good laugh. She focuses her time at Billhighway on building and delivering chapter-focused resources, creating unique experiences for CRPs through webinars, events and the one-of-a-kind Component Exchange (CEX). Sarah is passionate about exploring new ideas and trying new things. What we really want to say is Sarah is a component bad@$$ who is sure to put a smile on your face.