CEX Virtual eBook | Equipping Your Chapter Leaders & Volunteers

CEX Virtual, a collaboration between Billhighway and Mariner Management, welcomed association professionals who work with, manage, or nurture chapter leaders or volunteers. Together, the speakers and attendees explored the successes, struggles, strategies, and innovations they’ve seen in chapters during 2019 and their vision for 2020. Our four panelists have years of experience working with components, and their discussion at CEX Virtual served as inspiration and guidance to many event participants.

This whitepaper was assembled by volunteers from the component relations community in collaboration with the Matchbox Virtual Media team. They strategically aimed to pinpoint crucial thoughts and ideas that bubbled up during the virtual event, through the speakers’ conversations, attendee chat, popup questions, and post-event conversation with motivated CRP community volunteers. Whether you were present at the live event, or are catching up on the conversations now, we encourage you to watch the session on demand by registering at the CEX Virtual Event Page or read the transcript. Use this recap of our discussion to ignite conversations in your association, evaluate your programs, support your strategies, and possibly transform your thinking.


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Billhighway is a Chapter Management Solution that provides chapter performance and engagement data to headquarters and technology tools to chapters. Let’s chat!

Mariner Management & Marketing

Mariner is your partner in helping association volunteers and staff create the greatest possible value for your members and in ensuring the long-term health and growth of your association. Let’s chat!

About the author

Sarah has a soft-spot for component relations professionals (CRPs), creating amazing experiences, and having a good laugh. She focuses her time at Billhighway on building and delivering chapter-focused resources, creating unique experiences for CRPs through webinars, events and the one-of-a-kind Component Exchange (CEX). Sarah is passionate about exploring new ideas and trying new things. What we really want to say is Sarah is a component bad@$$ who is sure to put a smile on your face.