National & Chapters Are NOT On Different Planets

Do you find communication to be a big obstacle for your chapter-based association? National and chapters are NOT on different planets. Chapter collaboration is key in improving the relationship and communication. You’ll hear from Chip Deale, the Former VP of Membership & Chapter Relations at FEI, on how to improve collaboration in your organization. View Slides >>

Why are you here? Does your relationship between National and chapters need to be improved? Is the communication a one-way street instead of two-way, collaborative environment?



Trust and relationships are key to success. What makes them so hard?

  • Structure: Having structure, systems and plans in place to define relationships is critical.
  • Mutual agreement: Having clear understandings between both parties.
  • Early bird gets the worm: Bring chapters into processes early, not at the tail-end.



Communication is a two-way street. 86% of respondents said that chapter/local peer networking is their primary reason for belonging to FEI.

  • Support: Small chapters need more support than larger ones due to less volunteers.
  • Outcome: Internal administration support initiative.
  • Complement chapters: National should complement chapter activities that members find value in, not duplicate.


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About the author

Got Chapters? Billhighway gives component-based organizations the tools to automate and simplify operations while creating data visibility across your entire organization. This empowers you and your chapters to focus more on member value and grow your organization.